Factors Influencing the Health Workers Performance in Community Health Center in Metro, Lampung
DOI:
https://doi.org/10.26911/thejhpm.2025.10.02.03Abstract
Background: Performance is the result of a person's ability to complete tasks and responsibilities competitively. There are many factors that affect a person's performance, each of which affects their own performance. This study aims to analyze the variables that affect the performance of health center employees.
Subjects and Method: This study is an observational analytical study with a cross-sectional design. This research was conducted on 11 health centers in Metro City, Lampung in March-April 2024. A sample of 200 health center employees was selected by simple random sampling. The dependent variable in this study is the performance of health center employees. The independent variables in the study were age, training, incentives, motivation, leadership perceptions, and the strata of the health center. Data collection was carried out using a questionnaire and analyzed by multiple linear regression.
Results: Employee performance in service at the health center was influenced by age (b= -0.01; CI 95%= -0.01 to -0.02; p= 0.008), training (b=1.08; CI 95%= 1.03 to 1.13; p< 0.001), incentives (b= 1.02; CI 95%= 0.98 to 1.05; p< 0.001), motivation (b= 1.16; CI 95%= 1.08 to 1.22; p<0.001), leadership perception (b= 0.98; CI 95%= 0.93 to 1.03; p<0.001), and the strata of the health center (b= 0.33; CI 95%= 0.10 to 0.54; p=0.003).
Conclusion: The performance of health center employees is positively influenced by age, training, incentives, motivation, leadership perception, and strata of the health center.
Keywords:
training, incentives, motivation, leadership, employee performanceReferences
Bibi M (2018). Impact of talent management practices on employee performance. J Manag Stud, 2(1):22–32. https://doi.org/10.33215/sjom.v2i1.83
BPS (2023). Statistik daerah Provinsi Lampung 2023 (Lampung Province Regional Statistics 2023). Retrieved from https://www.bps.go.id/id
Fatoni I, Falesta O, Barir B, Sandi D, Yosin E (2023). Penyuluhan manajemen keperawatan pelayanan di Ruang Gawat Darurat Puskesmas Badas, Pare, Kediri (Counseling on management nursing services in the Emergency Room of the Badas Health Center, Pare, Kediri). Prepotif J Kesehatan Masyarakat, 6(2): 2615-4994. http://e-journal.lppmdianhusada.ac.id/index.php/jbca
Gulo C (2023). Hubungan persepsi pegawai tentang kepemimpinan perawat sebagai kepala puskesmas terhadap kinerja (The relationship between the perception of nurses as the head of the health center and the performance of the nurse). Prepotif J Kesehatan Masyarakat, 7:621–628. https://doi.org/10.3389/fpubh.2021.778101
Hutauruk P, Ritonga A, Nazara Y (2024). Tinjauan karakteristik sumber daya manusia di Unit Rekam Medis dalam meningkatkan efisiensi dan efektivitas pelayanan di UPT Puskesmas Kedai Durian Tahun 2022 (Review of human resource characteristics in the Medical Record Unit in improving service efficiency and effectiveness at the Kedai Durian Health Center in 2022). J Ilmiah Perekam dan Informasi Kesehatan Imelda, 9(1):49–54. https://jurnal.ui-medan.ac.id/index.php/JIPIKI/article/view/1303
İzci F, Othman N, Ameen S (2021). The importance of staff motivation in improving performance and job satisfaction in the public health sector. Int J Project, 6(2):1–18. https://dergipark.org.tr/en/pub/beuiibfaid/issue/65578/975230
Karim M, Choudhury M, Latif W (2022). The impact of training and development on employees retention. Int J Sci Res, 06(05). https://doi.org/10.55041/ijsrem13044
Kemenkes RI (2022). Profil Kesehatan Indonesia Pusdatin (Indonesia Health Profile). Kementerian Kesehatan Republik Indonesia.
Liu W, Liu Y (2022). The impact of incentives on job performance, business cycle, and population health in emerging economies. Front Public Health, 1–14. https://doi.org/10.3389/fpubh.2021.778101
Makmun S, Rohim R, Khoiriyah M (2020). Pengaruh gaya kepemimpinan demokratis, budaya organisasi, motivasi kerja, dan lingkungan kerja terhadap kinerja pegawai di UPT Puskesmas Ambulu (The influence of the democratic leadership style, organizational culture, work motivation, and work environment on employee performance at the UPT Puskesmas Ambulu ). Majalah Ilmiah Dian Ilmu, 19(2): 88-107. https://doi.org/10.37849/midi.v19i2.187
Muthuri R, Senkubuge F, Hongoro C (2020). Determinants of motivation among healthcare workers in the East African Community between 2009–2019: A systematic review. Healthcare, 8(2):164. https://doi.org/10.3390/healthcare8020164
Negara S, Sulasmini A, Widhyandanta A (2023). The effect of incentives and work environment on the performance of workers (Pengaruh insentif dan lingkungan kerja terhadap kinerja karyawan). J Par Bus, 2(8):1729–1740. https://doi.org/10.22334/paris.v2i8.496
Noviyanti, Astriani F, Wibisono C, Kenedi J (2023). The influence of work discipline, motivation, and compensation on employee performance through competence at Health Centers. Environ Soc Psychol, 8(2):1–17. https://doi.org/10.54517/esp.v8i2.1738
Putri K, Sureskiarti E (2020). Hubungan akreditasi terhadap kinerja tenaga kesehatan di Puskesmas Pasundan Samarinda (Accreditation relationship to the performance of health workers at Puskesmas Pasundan Samarinda). Borneo Student Research (BSR), 1(3):1443–1447. https://journals.umkt.ac.id/index.php/bsr/article/view/1139
Rahmadani LN, Budihastuti UR, Pamungkasari EP (2019). Does health center have contextual effect on midwife performance? Multilevel analysis evidence from East Kalimantan, Indonesia. J Health Policy Manage, 4:150–160. https://doi.org/10.26911/thejhpm.2019.04.03.01
Rini A, Maisara P (2023). Pengaruh insentif, motivasi, dan disiplin kerja terhadap kinerja pegawai Puskesmas Sawit (The effect of incentives, motivation, and work discipline on the performance of Palm Oil Health Center Employees). J Manag, 2(2):43–56. https://publikasi.dinus.ac.id/index.php/JMDB/article/view/9342
Rivaldo Y, Nabella S (2023). Employee performance: Education, training, experience and work discipline. J Manag, 24(193):182–188. https://doi.org/10.47750/QAS/24.193.20
Tabrizi J, As’habi A, Nazari M, Ebrahimi T, Haghi M, Gharibi F (2023). Impacts of accreditation on the performance of primary health care centres: A systematic review. Malaysian Fam Physician, 18:63. https://doi.org/10.51866/rv.274
