Meta Analysis on the Effect of the Quality of Health Services with the Level of Patient Satisfaction


  • Siti Mar'atul Munawaroh Public Health, Ahmad Dahlan University
  • Happy Nurhayati School of Health Science Aisyiyah
  • Andang Sudarmono Regional General Hospital of Surakarta
  • Ervia Fahma Dhony Faculty Medical Sciences, Muhammadiyah University
  • Nindita Arum Veibiani Faculty Medical Sciences, Muhammadiyah University
  • Hesthi Krisnawati Griya Husada Health Clinic
  • Wita Hana Puspita Faculty of Physiotherapy, EsaUnggul University
  • Dian Handayani Faculty Medical Sciences, Muhammadiyah University
  • Bani Dianika Faculty Medical Sciences, Muhammadiyah University
  • Kristuti Catur Sumarah Mojogedang II Health Center, Karanganyar, Central Java


Background: patient-oriented health services are the primary strategy for health service organiza­tions. A good service is determined by the fact that the services provided can meet the patient's needs. Patient satisfac­tion is an integral part of the quality assurance of health service. This study aims to analyze the quality of tangible health ser­vices with patient satisfaction in receiving health services.

Subjects and Method: Meta-analysis was performed by searching journals from direct databases such as Google Scholar, Science Direct, and PubMed using the key­words service quality, patient satisfaction, and heat service. The inclusion criteria in this study were full text from 2010-2021, with a cross-sectional study. The data analysis was carried out by RevMan 5.3.

Results: Nine articles have been analyzed, showing that the quality of service had direct evidence of an effect on patient satis­faction in accessing health services (aOR= 4.17; 95% CI= 1.78 to 9.78; p <0.001).

Conclusion: The quality of direct evidence (tangible) affects patient satisfaction in accessing health services.

Keywords: tangible, service, patient satisfaction.

Correspondence: Siti Mar'atul Mu­na­waroh. Ahmad Dahlan Uni­ver­sity. Jl. Prof. Dr. Soepomo, Jantu­ran, Um­bulharjo, Yogyakarta. Email: siti­maratul08@­ Mobile +62821­33295468.

Journal of Health Policy and Management (2021), 06(02): 107-115


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How to Cite

Munawaroh, S. M., Nurhayati, H., Sudarmono, A., Dhony, E. F., Veibiani, N. A., Krisnawati, H., Puspita, W. H., Handayani, D., Dianika, B., & Sumarah, K. C. (2021). Meta Analysis on the Effect of the Quality of Health Services with the Level of Patient Satisfaction. Journal of Health Policy and Management, 6(2), 107–115. Retrieved from