Effectiveness of Resources to Provide Health Care of National Health Insurance Participants Satisfaction: Meta-Analysis


  • Mumpuni Intan Pertiwi Health Polytechnic Ministry of Health Yogyakarta
  • Muslihatin Khuril Health Polytechnic Ministry of Health Surakarta
  • Okky Nurlita Sari Gadjah Mada University
  • Prajna Pramitha Purba Jember State Polytechnic
  • Raras Indung Palupi IIK Surya Mitra Husada Indonesia
  • Reza Ramadhana Tahta Firmansyah Jember University
  • Ruth Apriyanti North Sumatra University
  • Samara Rahma Dania Universitas Airlangga
  • Ulya Khoirunnisa' Atin Universitas Muhammadiyah Surakarta
  • Winei Handriani Universitas Respati Yogyakarta


Background: Indonesia is one of the coun­tries in the world that has a commitment to Universal Health Coverage in 2019. Indo­ne­sia has made various efforts to realize this commitment, one of which is through Natio­nal health insurance. The presence of the National Administrative Body is new hope for the Indonesian people for the quality of health services that will be provided. The quality of service can be perceived as good and satisfies the patient if the service received is appropriate or exceeds what is expected. So it is necessary to apply a solution in training or training related to existing resources.

Subjects and Method: This study is a syste­matic review and meta-analysis. The articles used in this study were obtained from Pub­med and Scopus. The articles used in this research are articles published from 2016-2021. The article search was carried out by considering the eligibility criteria defined using the PICO model. P: JKN participants, I: adequate resources, C: insufficient resources, O: patient satisfaction. The articles included in this study are articles full text with a study design Cross-sectional. Articles were ana­lyzed using the application Review Manager 5.3.

Results: Funnel plot of comparisons showed a publication bias, as evidenced by the unbalanced number of plots on the left and right sides. The distance between the plots was far. Forest plot of national health insu­rance (JKN) patients with sufficient resour­ces has 5.56 to experience patient satisfaction compared to patients with insufficient resources.

Conclusion: Publication bias in funnel plots is evidenced by the unbalanced number of left and right-sided plots. Whereas in the forest plot, JKN patients with adequate resources had a higher score, namely 5.56, to experience patient satisfaction than patients with inadequate resources. As a result, there are many complaints about the dissatisfac­tion of JKN participants with inadequate resources, so it is necessary to apply a solu­tion in the form of training or training related to existing resources.

Keywords: Resources, Patient Satisfaction, JKN, Crossectional

Correspondence: Mumpuni Intan Pertiwi.Health Polytechnic Ministry of Health Yogyakarta. Jl. Tata Bumi No 3, DIY 55293, Central Java. Email: mumpuni.ip@gmail.com. Mobile: 085325638182

Journal of Health Policy and Management (2021), 06(02): 154-159


Bannu P (2015). The Relationship Between Perceptions of BPJS Health Services and Patient Satisfaction at RSUP DR. Moh. Hoesin Palembang.

Hastuti, Mudayana, Nurdhila, Hadiyatma, D (2017). Relationship of Service Quality with Patient Satisfaction of BPJS Participants at Yogyakarta Regional General Hospital. Journal of Public Health, 11 (2) 161-168. ISSN: 1978-0575.

RI Ministry of Health (2013).Handbook of Socialization of National Health Insurance (JKN) in the National Social Security System.

Minister of Health (2014). Regulation of the Minister of Health of the Republic of Indonesia Number 28 of 2014 concerning Guidelines for Implementation of the National Health Insurance Program

Muzdalifah, Irwandy, Maidin A (2016). Analysis of Differences in Satisfaction of JKN and General Patients in Bantaeng Hospital. Indonesian Journal of Health Policy. 05 (01): 1-34.

Notoatmodjo S (2012). Health Research Methodology. Jakarta: Rineka.

Putra M, Widiyanto A, Winduyasa B, Atmojo J (2019). The Relationship of Socio-Economic Conditions and Stress Levels with the Incidence of Hypertension. Journal of Nursing Intan Husada. 07 (02):1-13.

Putri, Nurhayati, Zulfikar (2020). Factors Related to Patient Satisfaction with BPJS Services. Real in Nursing Journal. 3 (2): 68-76.

Samsuddin H, Ningsih ER (2019). Quality of Service for Outpatient Satisfaction of Dr. Mohammad Hoesin Central General Hospital, Palembang. Journal of Ecoment Global. 4 (1): 63.

Tonis M,Wiranata R (2021). Relationship of Health Service Quality with Inpatient Satisfaction of BPJS Health Participants at Selasih Pangkalan Kerinci Hospital, Pelalawan Regency, 2015. Journal of Hospital Administration and Management. 1 (1).

Law of the Republic of Indonesia Number 44 Year (2009). About the Hospital: paragraph 5 section (1), paragraph 20, paragraph 28H section (1), and paragraph 34 section (3) The Constitution of the Republic of Indonesia of 1945.




How to Cite

Pertiwi, M. I., Khuril, M., Sari, O. N., Purba, P. P., Palupi, R. I., Tahta Firmansyah, R. R., Apriyanti, R., Dania, S. R., Atin, U. K., & Handriani, W. (2021). Effectiveness of Resources to Provide Health Care of National Health Insurance Participants Satisfaction: Meta-Analysis. Journal of Health Policy and Management, 6(2), 154–159. Retrieved from https://thejhpm.com/index.php/thejhpm/article/view/229