Effectiveness of Resources to Provide Health Care of National Health Insurance Participants Satisfaction: Meta-Analysis
Abstract
Background: Indonesia is one of the countries in the world that has a commitment to Universal Health Coverage in 2019. Indonesia has made various efforts to realize this commitment, one of which is through National health insurance. The presence of the National Administrative Body is new hope for the Indonesian people for the quality of health services that will be provided. The quality of service can be perceived as good and satisfies the patient if the service received is appropriate or exceeds what is expected. So it is necessary to apply a solution in training or training related to existing resources.
Subjects and Method: This study is a systematic review and meta-analysis. The articles used in this study were obtained from Pubmed and Scopus. The articles used in this research are articles published from 2016-2021. The article search was carried out by considering the eligibility criteria defined using the PICO model. P: JKN participants, I: adequate resources, C: insufficient resources, O: patient satisfaction. The articles included in this study are articles full text with a study design Cross-sectional. Articles were analyzed using the application Review Manager 5.3.
Results: Funnel plot of comparisons showed a publication bias, as evidenced by the unbalanced number of plots on the left and right sides. The distance between the plots was far. Forest plot of national health insurance (JKN) patients with sufficient resources has 5.56 to experience patient satisfaction compared to patients with insufficient resources.
Conclusion: Publication bias in funnel plots is evidenced by the unbalanced number of left and right-sided plots. Whereas in the forest plot, JKN patients with adequate resources had a higher score, namely 5.56, to experience patient satisfaction than patients with inadequate resources. As a result, there are many complaints about the dissatisfaction of JKN participants with inadequate resources, so it is necessary to apply a solution in the form of training or training related to existing resources.
Keywords: Resources, Patient Satisfaction, JKN, Crossectional
Correspondence: Mumpuni Intan Pertiwi.Health Polytechnic Ministry of Health Yogyakarta. Jl. Tata Bumi No 3, DIY 55293, Central Java. Email: mumpuni.ip@gmail.com. Mobile: 085325638182
Journal of Health Policy and Management (2021), 06(02): 154-159
https://doi.org/10.26911/thejhpm.2021.06.02.08
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