Communication Barrier between Nurse and Patient at The Hospital: A Systematic Review
AbstractBackground: Communication is a multi-dimensional, multi-factorial phenomenon and a dynamic, complex process, closely related to the environment in a hospital or related places. Nurses in the hospital need to enhance their skill in communication to improve patient satisfaction. This study conducted a systematic review to describe the communication barrier between nurse and patient at the hospital.Subjects and Method: This was a systematic review conducted by searching databases from EBSCO e-journals, Elsevier Science Direct, CINAHL Complete, and Google Scholar, published from 2012 to 2017. The literature was analyzed using the critical appraisal tool.Results: Communication barriers included job dissatisfaction due to workload, uncontrolled patient family presence, distrust of nurse competency, gender incompatibility, nurse lack of attention, delay and carelessness in providing information, lack of nurse responsibility, difference in language, over workload, patient family disorder, nurse reluctance to communicate, patient physical discomfort, physical and psychological complaint, language difficulty, limited nurse communication skill, insufficient time, busy environment, and noise. Communication barriers between nurse and patient affected the quality of health service.Conclusion: Communication barriers between nurse and patient affect the quality of health service.Keywords: communication barriers, nurses-patients, hospitalCorrespondence: Andriyanto. Masters Program in Communication Sciences, Universitas Diponegoro. Jl. Prof. H. Soedarto, Tembalang, Semarang 50275, Central Java. Email: firstname.lastname@example.org.Journal of Health Policy and Management (2019), 4(2): 105-110https://doi.org/10.26911/thejhpm.2019.04.02.05
Ayed Yahya Alahmmari (2016). Exploring Cultural Barriers to Effective Communication Between Expatriate Nurses and Patients in the Kingdom of Saudi Arabia. School of Nursing and Midwifery (Peninsula Campus) Faculty of Medicine, Nursing and Health Sciences Monash University.
Caris-VerhallenW, Timmermans L, Van Dulmen S (2004). Observation of Nurse-Patient Interaction in Oncology: Review of Assessment Instruments. Patient Education and Counseling.54(3), 307-320. http://dx.doi.org/10.1016/j.pec.2003.12.009.
Deepak Sethi, Maj Kirti Rani (2017). Communication Barrier in Health Care Setting as perceived by nurses and patient.International Journal of Nursing Education. 9(4). Doi: 10.59-58/0974-9357.2017.00092.7.
EpsteinRM, Fiscella K, Lesser CS, Stange KC (2010). Why the nation needs a policy push on patient-centered health care. Health affairs (Project Hope). 29(8): 1489-1495. Doi:10.13-77/hlthaff.2009.0888.
Fakhr-MovahediA, Salsali M, Negharandeh R, Rahnavard Z (2011). A qualitative content analysis of nurse-patient communication in Iranian nursing. International Nursing Review. 58(2): 17-180.Doi:10.1111/j.1466-7657.20-10.00861.x
Fleischer S, Berg A, Zimmermann M, Wüste K, Behrens J (2009). Nurse-patient interaction and communication: A systematic literature review. Journal of Public Health. 17(5): 339-53. http://dx.doi.org/10.1007/s1038-9-008-0238-1.
Ganiem (2018). Komunikasi Kedokteran Konteks Teoritis dan Praktis. Depok: Prenada Media Group.
KARS. Standar Nasional Akreditasi Rumah Sakit.KARS; 2017 . Jakarta.
Li H, Ang E, Hegney D (2012). Nurses' perceptions of the barriers in effective communication with impatient cancer adults in Singapore. Journal of Clinical Nursing. 21(17-18), 2647-2658. http://dx.doi.org/10.1111/j.1365-270-2.2011.03977.x.
Liljeroos M, Snellman IM, Ekstedt MH (2011). A Qualitative Study on The Role of Patient-Nurse Communication in Acute Cardiac Care. Journal of Nursing Education and Practice. 1(1): 12.
LlenoreE, Ogle KR (1999). Nurse-patient communication in the intensive care unit: A review of the literature. Australian Critical Care, 12(4), 142-145. http://dx.doi.org/10.1016/s1036-73-14(99)70599-0
Molazem Z, Ahmadi F, Mohammadi E, Bolandparvaz S (2011). Improvement in the nursing care quality in general surgery wards: Iranian nurses’ perceptions. Scandinavian Journal of Caring Sciences, 25(2), 350-356. http://dx.doi.org/10.1111/j.1471-6712-.2010.00833.x
Norouzinia R, Aghabarari M, Shiri M, Karimi M, Samami E (2016). Communication Barriers Perceived by Nurses and Patients. Global Journal of Health Science. 8(5): 52028. Doi: 10.1186/1472-6955-12-14.
Sheldon LK, Barrett R, Ellington L (2006). Difficult Communication in Nursing. Journal of Nursing Scholarship. 38(2): 141-147. http://dx.doi.org/10.1111/j.1547-5069.2006.00091.x.
Shafipour V, Mohammad E, Ahmadi F (2014). Barriers to nurse-patient communication in cardiac surgery wards: A qualitative study. Department of Nursing, Faculty of Medical Sciences, Tarbiat Modares University, Teheran, Iran. Global Journal of Health Science. 6(6). http://dx.doi.org/10.5539/gjhs.v6n6p234.