User

Factors Affecting Work Performance among Nurses in Delivering Health Service for the National Health Insurance Patients at Dr. Moewardi Hospital, Surakarta

Nureesa Doloh, Didik Tamtomo, Endang Sutisna Sulaeman

Abstract

Background: The performances of the doctors and the nurses are especially important in accomplishing health care in a continuous and effective way. It is important to examine all organizational, individual, social factors that especially affect the performances of the doctors and nurses holistically. The purpose of this study was to assess factors affecting work performance among nurses in delivering health service for the national health insurance patientsat Dr. Moewardi Hospital, Surakarta.

Subjects and Method: A cross-sectional study was carried out in Dr. Moewardi Hospital, Surakarta, Central Java. A sample of 150 nurseswho provided health services to the National Health Insurance patientswas selectedfor this study by proportional random sampling. The dependent variable was work performance. The independent variables were work satisfaction, work motivation, and supervision. The data were collected by questionnaire and analyzed by path analysis run on Stata 13.

Results: Work performance was affected by work satisfaction(b=0.88; 95%CI=0.05 to 1.71; p=0.037), work motivation (b=0.81; 95%CI=-0.06 to 1.68; p=0.070), and supervision (b=0.97; 95%CI=0.18 to 1.76; p=0.016). Work performance was also indirectly affected by motivation.

Conclusion:Work performance is affected by work satisfaction, work motivation, and supervision. Work performance is also indirectly affected by motivation.

Keywords: work performance, motivation, supervision, satisfaction, nurses

Correspondence: Nureesa Doloh. Masters Program in Public Health, Universitas Sebelas Maret, Jl. Ir. Sutami No. 36 A, Surakarta 57126, Central Java.Email: nursenuris2015@gmail.com.Mobile:+62895414785888.

Journal of Health Policy and Management (2018), 3(1): 28-33
https://doi.org/10.26911/thejhpm.2018.03.01.04

Full Text:

PDF

References

Aly N, Shanaway S (2016). The Influence of Performance Appraisal Satisfaction on Nurse’s Motivation and Their Work Outcomes in Critical Care and Toxicology Units. European Scientific Journal, 12(20).

Amsrud KE, Lyberg A, Severinsson E (2015). The influence of clinical supervision and its potential for enhancing patient safety Undergraduate nursing students’ views, Journal of Nursing Education and Practice, 5(6). doi: 10.5430/jnep.v5n6p87.

Aron S (2015). Relationship between Nurses’ Job Satisfaction and Quality of Healthcare They Deliver. All Theses, Dissertations, and Other Capstone Projects. Paper 506. doi: 10.9790/195905114955.

Endang (2008). Analisis Biaya Per Kapita sebagai Upaya Advokasi Pengendalian Biaya Progam Jaminan Kesehatan’, Jembrana, 11(1).

Katrina KS, et al. (2014). An Evaluation of the Factors Influencing the Performance of Registered Nurses at the National Referral Hospital in Namibia, Australian Journal of Busi

ness and Management Research New South Wales Research Centre Australia (NSWRCA), 4(2): 47–62.

Mangkunegara AAAP (2013) Manajemen Sumber Daya Manusia Perusahaan, Remaja Rosdakarya. doi: 10.1038/cddis.2011.1.

Mote F (2008) Analisis Indeks Kepuasan Masyarakat (IKM) Terhadap Pelayanan Publik di Puskesmas Ngesrep Semarang, Tesis. Universitas Diponegoro Semarang.

Nurachmah (2011). Persepsi Pemberi Pelayanan Kesehatan Tingkat I terhadap. Program Asuransi Kesehatan/JPKM’, Jurnal Manajemen Pelayanan.

Robbins S (2007) Perilaku Organisasi. Jakarta: Indeks.

Suarly, Bachtiar (2009) Manajemen Keperawatan dengan Pendekatan Praktik. Jakarta: Erlangga.

Suyanto (2008) Mengenal Kepemimpinan dan Manajemen Keperawatan di Rumah Sakit. Yogyakarta: Mitra Cendekia.

Wibowo HT (2009). Mengukur Kinerja Pelayanan Kesehatan di Puskesmas Menggunakan Instrumen Kualitas Berorientasi Pelanggan di Kabupaten Aceh Tenggara, Buletin Penelitian Sistem Kesehatan, 12(4).

Refbacks

  • There are currently no refbacks.