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Meta Analysis: The Relationship between Nursing Management on Patients Statisfaction

Titik Anggraeni, Rita Dewi Sunarno

Abstract

Background: Maintaining hospital quality is the most important thing to consider in hospital service indicators. Patient satisfaction is one of the important factors in maintaining hospital quality. This study aimed to analyzed the relationship between nursing management in patients statisfaction.
Subjects and Method: This study is a meta-analysis with PICO, population: inpatients. Intervention: nursing management. Comparison: not using nursing management. Outcome: patients statisfaction. The articles used in this study were obtained from three databases, namely Google Scholar, Pubmed, and Science Direct. Keywords to search for articles are “Nursing Management” OR “Nursing Care” AND “Patient Statisfaction” OR “Statisfaction” AND “Multivariate”. Articles included are full-text English from 2004 to 2021. Articles were selected using a PRISMA flow diagram. Articles were analyzed using the Review Manager 5.3 application.
Results: A total of 7 cross-sectional study articles from Asia (Indonesia, Iran), Europe (Germany), Africa (Ethiophia), and North America (United States) were reviewed in the meta-analysis. Based on the results of the analysis, it was found that the application of nursing management in hospitals has the possibility to increase patient satisfaction 3.72 times compared to not implementing comprehensive nursing management (aOR= 3.72; 95% CI= 2.40 to 5.78; p<0.001) and the results were statistically significant.
Conclusion: Nursing management affect the possibility of patients statisfaction.
Keywords: nursing management, patient statisfaction, inpatients

Correspondence: Titik Anggraeni. School of Health Sciences Estu Utomo. Jl.Tentara Pelajar Km 7, mudal, Boyolali, Central Java, Indonesia. Email: titik.anggraeni146@gmail.com. Mobile: +62 85867292673.

Journal of Health Policy and Management (2022), 07(03): 193-200
https://doi.org/10.26911/thejhpm.2022.07.03.03

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