The The Relationships between Reliability, Tangible Evidence, Responsiveness, Empathy, and Gender with Outpatient Satisfaction at Mitra Delima General Hospital, Malang, East Java, Indonesia. J Health Policy Manage [Internet]. 2025 Sep. 16 [cited 2026 May 23];10(3):333-40. Available from: https://thejhpm.com/index.php/thejhpm/article/view/458