Noviani, D., T. C. Purwantanti, A. Risnasari, B. Murti, and S. M. Munawaroh. “Meta Analysis: Factors Affecting Health Care Service on Outpatient’s Satisfaction in Hospital”. Journal of Health Policy and Management, vol. 10, no. 1, Jan. 2025, pp. 75-94, doi:10.26911/thejhpm.2025.10.01.07.