M. Tamonob, Y. Kenjam, and R. W. Sirait, “Effect of Quality of Health Care on Outpatients’ Satisfaction (A Study from Laboratory of Ba’a General Hospital, Rote Ndao, East Nusa Tenggara, Indonesia, Year 2022)”, J Health Policy Manage, vol. 8, no. 2, pp. 74–85, May 2023.