“Associations between Reliability, Assurance, Physical Evidence, Responsiveness, Empathy, Gender, and Income with Inpatient Satisfaction in Yos Sudarso Hospital, Padang, Indonesia”, J Health Policy Manage, vol. 10, no. 2, pp. 201–209, May 2025, doi: 10.26911/thejhpm.2025.10.02.05.a.