The The Relationships between Reliability, Tangible Evidence, Responsiveness, Empathy, and Gender with Outpatient Satisfaction at Mitra Delima General Hospital, Malang, East Java, Indonesia. Journal of Health Policy and Management, [S. l.], v. 10, n. 3, p. 333–340, 2025. DOI: 10.26911/. Disponível em: https://thejhpm.com/index.php/thejhpm/article/view/458. Acesso em: 23 may. 2026.